Refund policy

Returns & Collections & Refunds

In the event of returns

Once you have received your items but have decided that it is not quite what you wanted, fear not, you can return the goods and receive a full refund, customers will be subject to pay a collection charge of £50.

If you would prefer to arrange your own courier to return your item(s), then that is fine too, just let us know which you would prefer. However, if you wish to use your own courier, we cannot be responsible for any damage or loss incurred. 

Once we have received the items your monies will be refunded within 72 hours.

Damages or missing parts
On the exceedingly rare occasion If you receive any items, or parts which are damaged or missing then please alert us immediately and we will sort it out straight away. We will ask for photos to be emailed to us so we can assess any damage or issues, and it would be our pleasure to assist you further. We shall get it rectified ASAP.

PLEASE NOTE:  ALL DAMAGES NEED TO BE REPORTED WITHIN 7 DAYS, BEGINNING ON THE DAY AFTER YOU RECEIVED YOUR GOODS.

You can Mattresses at any time within 14 days after delivery. For hygiene reasons, we can only accept them if they’re returned unused and unopened – still in their original packaging.

Beds, mattresses and other large items can also be returned if you let our Customer Service team know within 14 days after delivery.

We’re able to arrange the collection of return items as well as Comfort Guarantee exchanges. Information on how to prepare for this can be found on our delivery information page.

For returns on products ordered online, you have a responsibility to take care of the goods while they remain in your possession.