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Delivery & Returns

Delivery & Returns

DELIVERY GUIDE 

Please read the full information below prior to placing the order. 

All orders take around 2 - 10 working days to get delivered unless your postcodes are highlighted below it could take longer. 

  1. Customer places the order
  2. Order is dispatched to our in-house manufacturers (within 24 hours)
  3. Once the item is ready, goes through various quality checks
  4. Delivery is booked into a route
  5. Customers will receive a phone call from our dedicated delivery team to confirm 24-48 hours prior
  6. Driver will call at least 30 minutes prior to the delivery to ensure you are at home.

 

We do not offer specified day deliveries if you are unable to accept delivery on certain days do alert us and we will help you in every way possible, if you have missed the delivery our drivers will leave a card, please contact us to reschedule.

At Cuddly Beds, we offer a speedy delivery service, certain postcodes have slightly longer lead time compared to others, please check to see if your postcode is listed below, if your postcode is listed below your items will be delivered within 2-3 weeks.

 

DELIVERY LEAD TIMES

PA-FK-KY-DG

 

At least 2-3 weeks delivery time scale

 

TR-PL-TQ-EX-TA-DT-AB-BH-DD-PH

At least 2-3 weeks delivery time scale

 

IV-BT

 No Delivery Available

ISLE OF MAN - ISLE OF WIGHT-KW-CHANNEL ISLANDS

    No Delivery Available

 

 Assembly & Room of Choice

All deliveries are to the MAIN COMMUNAL DOOR OF THE BUILDING. The couriers will NOT be held responsible for taking any items any further unless agreed otherwise.

Flats: Communal Doorway

Houses: Front Door

Room of choice £60 - Please ensure that the passage is clear and there is sufficient room for our team to put the bed into your chosen rooms.

Installation £100 – If all customers could ensure that the previous bed has been dismantled for our team to fit your new bed as our team are not responsible for dismantling old beds. Due to health & safety we do not offer the option to take away your old bed.

Cancelling an order

We do try our absolute best to ensure that all our customers receive the absolute best care, you can cancel your order if the order has not been dispatched, usually all orders are dispatched within 72 hours so it would be best to alert us at the earliest point to ensure we can cancel the order.


Returns & Collections & Refunds

On the event of returns

Please be aware that you have 14 days from the date of delivery to request a return. Every item being returned needs to be approved and have a return reference number. Items must be unused and in their original packing in order to be returned. We ask that you keep the original package so that you can reapply it in the event that the product is damaged. You can return Mattresses at any time within 14 days after delivery. For hygiene reasons, we can only accept them if they’re returned unused and unopened – still in their original packaging.

PLEASE NOTE: CUSTOM ORDERS ARE NON REFUNDABLE. 


There are no refunds for shipping and handling charges. Initial delivery charges and return shipping expenses are the customer's responsibility. This implies that customers will still be charged for shipping even if the initial delivery was provided free of charge and they decline our offer to replace defective or damaged goods. The customer is in charge of setting up return shipping.
Returning any product that was made to order will result in a 50% fee. If a product has a flaw, you have to give us a chance to address any worries or problems. The surcharge and postage costs will still apply if you decide to return something and do not let us fix any problems. This surcharge will be charged if you decide you no longer want the product. Any reimbursement will be less delivery and administration costs.
To make sure there are no damages, we ask all customers to check all packages and merchandise. In the odd occasion that something is missing or damaged, we ask customers to accept delivery and note this on the delivery paperwork. Within 24 hours of delivery, all customers are required to notify us of any defects or missing items. Where appropriate, we ask all clients to submit supporting evidence.
Goods should be inspected before signing, and we won't be responsible for any damage that isn't noted at the time of delivery. Damages resulting from normal wear and tear will not be our responsibility.

Please contact us by email if you have any concerns about damages or missing parts, and our helpful staff will be happy to help you resolve the matter as soon as possible. We always take care of our customers' problems, therefore before opening any payment disputes, cases, or requests, please get in touch with us directly to work out a solution.

Asking our customer care staff any questions is the quickest approach to guarantee that your request is handled quickly and efficiently.

After receiving and reviewing your return, we will let you know whether or not the refund was authorized. You will receive an automated refund using the original payment method if it is accepted. Please keep in mind that processing and issuing the refund may take some time for your bank or credit card company.

Feel free to contact us on 


PLEASE NOTE:  ALL DAMAGES NEED TO BE REPORTED WITHIN 14 DAYS, BEGINNING ON THE DAY AFTER YOU RECEIVED YOUR GOODS.